Cookie & Privacy Policy

Website Privacy Statement

The DRHE will not collect any personal information about you on this website without your permission. Any personal information supplied will be treated as confidential.

The DRHE does not routinely collect personal information about you, except for information you volunteer by e-mailing us, completing a feedback form or by requesting a service. We will use any personal information supplied only for the intended purpose and we will not pass your personal details on to any third parties.

Technical details of your visit to this website are recorded only for business purposes. These details include IP addresses and web search terms. This information will only be used for statistical and administrative purposes.

Data Protection

Your Rights

The Data Protection Acts give you the right to get a copy, clearly explained, of any information about you kept on computer or in a structured manual filing system, by any person or organisation (Section 4 of the Data Protection Acts, 1988 and 2003).

Our Policy

The DRHE endeavours to operate best practice in relation to its responsibilities under the Data Protection Acts. This policy is informed and guided by the principles contained in the Rules for Data Protection as detailed by the Data Protection Commissioner.

We will:

• Obtain and process information fairly
• Keep it only for one or more specified, explicit and lawful purposes
• Use and disclose it only in ways compatible with these purposes
• Keep it safe and secure
• Keep it accurate, complete and up-to-date
• Ensure that it is adequate, relevant and not excessive
• Retain it for no longer than is necessary for the purpose or purposes for which it was obtained
• Give you a copy of your personal information on request

Subject Access Requests

If you would like to exercise your rights, you can submit a written request outlining the specific details of the request to:

Data Protection Officer
Civic Offices, Wood Quay,
Dublin 8.
Or by email at: dataprotection@dublincity.ie

Please include any details that could help us to locate your records. This might include:

• Customer account number
• Staff number
• Any other information that may help us to identify your records

Right of Complaint to the Office of the Data Protection Commission
If you are not satisfied with the outcome of the response you received from the local authority in relation to your request, then you are entitled to make a complaint to the Data Protection Commission who may investigate the matter for you.

The Data Protection Commission’s website is www.dataprotection.ie or you can contact their Office at:
Data Protection Commission,
Canal House, Station Road,
Portarlington, Co. Laois, R32 AP23
Or email: info@dataprotection.ie

Our use of cookies

This website uses Google Analytics to help analyse how users use the site. This analytical tool uses 'cookies', which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for the DRHE.

The DRHE will not (and will not allow any third party) to use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site. We will not associate any data gathered from this site with any personally identifying information from any source as part of our use of the Google statistical analytics tool. Google will not associate your IP address with any other data held by Google. Neither the DRHE nor Google will link,or seek to link, an IP address with the identity of a computer user.

The DRHE uses cookies to allow accessibility options on the site to function correctly i.e. –increasing / decreasing text size or changing the contrast. Cookies are also used to allow users of mobile phones to browse the mobile version of the site.

Further information about cookies

The Interactive Advertising Bureau (IAB) is an industry body that develops standard and guidelines to support online business processes. It has produced a series of web pages which explain how cookies work and how they can be managed. http://www.iab.net

Disabling and enabling cookies

You have the ability to accept or decline cookies by modifying the settings on your browser. The IAB site tells you how to remove cookies from your browser. This advice currently comprises the following steps (however please check the IAB site for the latest guidance http://www.iab.net/)

If you are using Microsoft Windows Explorer:
- Open‘ Windows Explorer
- Click on the ‘Search’ button on the tool bar
- Type ‘cookie’ into the search box for ‘Folders and Files’
- Select ‘My computer’ in the 'Look In' box
- Click ‘Search Now’
- Double click on the folders that are found
- ‘Select’ any cookie file use the ‘Delete’ button on your keyboard

If you are not using Microsoft Windows Explorer, then you should select ‘cookies’ in the ‘Help’ function for information on where to find your cookie folder.

Links to other sites This privacy policy does not cover the links within this site linking to other sites.

Rough Sleeper Alerts App and Website Form Privacy Statement

Dublin Rough Sleeper Alerts is a service which allows members of the public help Outreach Teams locate and provide services such as access to emergency accommodation to people sleeping rough. Dublin Simon Community on behalf of the DRHE currently provides the outreach service. Alerts can be created via a form on the DRHE website at: www.homelessdublin.ie or via the Dublin Rough Sleeper Alerts App. Outreach teams receive and act on alerts received.

1. What personal data do we need?
   About the person using the app or the website to create a rough sleeper alert:
   - On downloading the app, the user is asked if they want to activate location feature (optional). If activated, the map on the app will pan toward the location of the device. This will assist the user place a ‘pin’ where they want to make an alert. No device data is recorded, and no location data is recorded when the app is not in use. - When an alert is made we ask for email details (optional). If an email is provided, this may be used to thank the app user for creating the alert and inform them that it has been acted on. - We ask for name and phone number (not optional). This information may be used by the street outreach team, for example by calling the alerter to ask for further information to help locate the person sleeping rough.
   About the person rough sleeping: - We ask for some information about the person sleeping rough such as location, gender, and age range (-18, 18-35, 36-60, 61+). This helps us identify if the person is of a particularly urgent category (such as a minor or elderly person).
2. How will we process your personal data?
   The contact details for the person creating an alert is processed, stored in a SQL database, on servers held in the EU, and included in an email communication to the Outreach team. Therefore, the Outreach Team have contact details if they need to follow up.
3. The legal basis for processing the personal data
   Under Section 37 of the Housing Act (2009) housing authorities are required to create homelessness action plans for their administrative areas which aim (among other things) to:
   - Prevent homelessness
   - Reduce homelessness in its extent or duration
   - Provide services including accommodation to address the needs of homeless households.
   The DRHE Homelessness Action Plan (2019-2021) commits to:
   deliver interagency supports for people who are currently homeless, with an emphasis on minimising the incidence of rough sleeping (P.9)
   The DRHE Outreach service, and the rough sleeper alerts processes which supports it, help address and minimise rough sleeping. Personal information is required by the DRHE to provide such services and thereby fulfil objectives set out in the Housing Act (2009).
4. Data Sharing
   Locations of reported rough sleepers and contact details of the alerter are shared with the Outreach service team.
5. Security Measures
   The DRHE has engaged a 3rd party provider of IT services to ensure data is secure and provide ongoing support. The appropriate data protection and non-disclosure arrangements are in place with this company and any other providers of IT services.
6. Retention period
   The Dublin Rough Sleeper Alerts App launched December 2020. This was successful in pilot phase and is now permanent. DRHE deletes data received after one month.
7. Your Rights
   You have the following rights, in certain circumstances and subject to applicable exemptions, in relation to your personal data:
   - the right to access the personal data that we hold about you, together with other information about our processing of that personal data;
   - the right to require us to rectify any inaccuracies in your personal data;
   - the right to require us to erase your personal data;
   - the right to request that we no longer process your personal data for particular purposes;
   - the right to object to our use of your personal data or the way in which we process it; and
   - the right to receive your personal data, which you provided to us, in a structured, commonly used and machine-readable format or to require us to transmit that data to another controller.
   Please note that to help protect your privacy, before granting access to personal data, you may be asked for proof of identity.
   Subject Access Requests
   If you would like to exercise any of the above rights, you can submit a written request outlining the specific details of the request to the Dublin City Council Data Protection Officer at the address or email outlined on this page.
   All valid requests will be processed without undue delay and in any event within one month of receipt of the request. This period may be extended by up to two further months where necessary.
   Right of Complaint to the Office of the Data Protection Commission
   If you are not satisfied with the outcome of the response you received from the local authority in relation to your request, then you are entitled to make a complaint to the Data Protection Commission who may investigate the matter for you. Contact details for the Data Protection Commission are outlined above.
8. Automated decision making
   Data collected will not be used for automated decision making.
9. Transferred to a non EEA country
   Data will not be transferred to non EEA countries.
10. Further processing
    The data collected by the App or the website rough sleeper alerts service will not be processed for other purposes than those outlined above.
11. Technical Issues
    If you are experiencing any technical problems with the Rough Sleeper App can you please email admin.rsapp@dublincity.ie with details of the issue.