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Pathway Accommodation and Support System (PASS)

The Pathway Accommodation and Support System (PASS) is an online shared system utilised by every homeless service provider and all local authorities in Ireland.

The system provides 'real-time' information in terms of homeless presentation and bed occupancy across the Dublin region.

All of the information recorded on PASS produces the most recent statistics for the number of persons that are homeless.

The four Dublin local authorities, Health Service Executive and all homeless services continue to develop more effective mechanisms to collate and share information (subject to Data Protection) on individuals and families presenting as homeless to ensure more integrated service provision and that an effective case management approach can take place.

The information recorded on the PASS system is also used to:

Improve service delivery

A shared information system for homeless services will enable agencies working directly with people who are homeless to record and share the work they do with their clients. This will improve the delivery of services to clients by ensuring that resources are used effectively by reducing duplication of effort and facilitating agencies to work together to provide a continuum of care and integrate service delivery.

Monitor the delivery of services

PASS will allow individual projects to monitor the work they do and the work other projects do with a client, what they do and when they do it, the key outcomes from this work and its effectiveness. It will provide the DRHE with the information necessary for the monitoring and evaluation of services.

Coordinate services

Support agencies to provide a better service to clients by sharing information and targeting their work.

Planning and development of services

The PASS system will provide statistics to projects about individual clients and the work of the project as a whole. This information can be used to plan future service developments.PASS will provide us with statistical information on the homeless population profile and use of services. This information will be used to monitor the effectiveness of the strategy, identify emerging trends and to monitor service delivery.

Information recorded on the PASS system

The information recorded on the system will be limited to information required to track and plan the delivery of services to clients. All information is recorded in line with the protocols developed by homeless services for the PASS system and Data Protection legislation.

Role of the National PASS Office and Data Protection

The National PASS Office monitors and enforces the Data Protection Acts 1988 & 2003 and fulfils the role of certified Data Controller. Information stored on PASS is highly sensitive in nature and should be protected accordingly. Staff in the National PASS Office are responsible for ensuring full compliance with Data Protection legislation. The PASS Privacy Notice can be viewed here

Further Information

If you would like further information on PASS please contact us at or telephone 01 2226825.