From the 19th December 2016 Dublin City Council will be changing how the Homeless Freephone operates in order to reduce waiting times and provide clients with real time emergency accommodation availability.
The key system changes and benefits are as follows:
Live service and bed allocation
This live service will ensure that when a person receives their immediate call back, they will be notified of their position in the queue. In the event that all beds have been allocated, this announcement will be made to all callers in real time.
On a daily basis the City Council’s Homeless Central Placement Service is making over 270 nightly placements into emergency accommodation. At all times Dublin City Council ensures that all beds are accessed and at full capacity. To this end, persons calling during the day can be asked to call back at a later time in the evening (10.30pm), when beds already allocated that day have not been taken up because people may not have presented. These beds are then reallocated to others in order to ensure full usage of all beds in the system.
Dublin City Council will continue to review the operation of the Homeless Freephone to ensure it provides the most responsive service for clients
*The Homeless Freephone number is open from 2pm – 2am T: 1800 707 707