I would like to make a complaint about a service

If you have a complaint about Voluntary Homeless Services in Dublin

The Dublin Region Homeless Executive is committed to ensuring that the homeless services provided through the statutory funding arrangements are of the highest standard. All complaints are investigated and resolved in a timely manner.

If you are currently accessing a Dublin homeless service or have been in the last two months and have been unhappy with your experience of accessing the service you can seek to have your issues addressed. Where possible you should, in the first instance, contact the manager of the relevant homeless service to discuss your concern. Where it is not possible to resolve your issue, you can request a complaint form from that service. If you are still not satisfied you can appeal the decision by emailing drhe.appeals@dublincity.ie or fill in our on-line form here.

I want to make a complaint but need assistance to complete the form?

If you need assistance in writing/voicing your concern you can contact us directly on 01 2226861 or email homeless@dublincity.ie and we will assist you to submit the form on-line.

Complaints regarding a Dublin City Council Homeless Service

If you have been unable to resolve your issue with the local manager of the service you can obtain complaint forms and e-mail contact details for the relevant services below. Forms are also available from the Dublin City Council Customer Services Section, Telephone: 01 2222222

Dublin Region Homeless Executive
Complete on line form which will go directly to drhe.complaints@dublincity.ie

Central Placement Service (Freephone Service)
Complete on line form which will go directly to cps.complaints@dublincity.ie

Private Emergency Accommodation
Complete on line form which will go directly to pea.complaints@dublincity.ie

Housing Support
Complete on line form which will go directly to housingsupport.complaints@dublincity.ie

I have made a complaint to Dublin City Council, what happens next?

Once you have submitted your on-line form, the service will confirm that they have received your complaint within 5 days of receipt of the form.The service will respond to your complaint within 21 days of receipt of the complaint form. If his time needs to be extended the service manager will contact you to update you.

Further Information

If you need further information about the complaints policy please contact us at homeless@dublincity.ie

To read more about Quality Standards in Homeless Services, please click here