The Dublin Region Homeless Executive is provided by Dublin City Council as the lead local authority in the response to homelessness in Dublin
and adopts a shared service approach across South Dublin County Council, Fingal County Council and Dun Laoghaire-Rathdown County Council.

How to make a complaint

If you have a complaint about Voluntary Homeless Services in Dublin

 

The Dublin Region Homeless Executive is committed to ensuring that the homeless services provided through the statutory funding arrangements are of the highest standard.

 

If you are currently accessing a Dublin homeless service or have been in the last two months and have been unhappy with your experience of accessing the service you can seek to have your issues addressed. Where possible you should, in the first instance, contact the manager of the relevant homeless service to discuss your concern.  Where it is not possible to resolve your issue, you can request a complaint form from that service. If you are still not satisfied you can appeal the decision by emailing drhe.appeals@dublincity.ie

 

I want to make a complaint but need assistance to complete the form?

 

If you need assistance in writing/voicing your concern you may wish to have someone advocate on your behalf, with your permission. In such cases on receipt of your complaint you will be contacted by the relevant service to confirm your consent to proceed.

 

Complaints regarding a Dublin City Council Homeless Service

 

If you have been unable to resolve your issue with the local manager of the service you can obtain complaint forms and e-mail contact details for the relevant services below. Forms are also available from the Dublin City Council Customer Services Section, Tel: 222 2222

 

Dublin Region Homeless Executive

Form: Download Complaint Form

Email: drhe.complaints@dublincity.ie

Address: Block 1, Floor 2, Civic Offices, Dublin 8

 

Central Placement Service (Freephone Service)

Form: Download Complaint Form

Email: cps.complaints@dublincity.ie

Address: 6-9 Conygham Road Dublin 8

 

Private Emergency Accommodation

Form: Download Complaint Form

Email: pea.complaints@dublincity.ie

Address: 6-9 Conygham Road Dublin 8

 

Housing Support

Form: Download Complaint Form

Email: housingsupport.complaints@dublincity.ie

Address: 6-9 Conygham Road Dublin 8

 

I have made a complaint to Dublin City Council, what happens next?

 

  • Once complete, the complaint form must be e-mailed or posted to the relevant service using the relevant service address on the complaints form or by email (as above).
  • The service will confirm that they have received your complaint within 5 days of receipt of the form.
  • The service will respond to your complaint within 21 days of receipt of the complaint form. If this time needs to be extended the service manager will contact you to update you.

 

Download the Homeless Executive Complaints Handling Policy Document

 

If you need further information about the complaints policy please contact us at homeless@dublincity.ie